Client overview
Den Food (denfood.vn) sells snacks, candy and domestic/imported food online, serving customers through its website, Zalo, Facebook and e-commerce platforms.
MarkeeChat and automated content for Den Food
Markee deployed an instantly-responding AI chatbot, automated a food-toned content calendar and built a customer re-engagement flow - helping Den Food stop missing orders without adding headcount.
AI ChatbotAutomationNội dung đa nền tảng
Challenge
Zalo and Facebook inboxes overflowed at peak hours. Social content was inconsistent and there was no system to re-engage past customers.
Markee's solution
Deployed a 24/7 auto-reply chatbot, paired with AI content posted at peak hours and a recurring customer re-engagement workflow.
Delivered scopes
MarkeeChat - 24/7 inbox auto-reply
AI Content - automated post scheduling
CSKH workflow - past-customer reminders & cyclical offers
Dashboard tracking inbox & orders
Interfaces & Features
Recorded results
Added a 24/7 customer response channel
Social content published consistently every day
A system now re-engages past customers to reorder
Deployed Automation Workflow
The system architecture and automation process Markee set up for this project to optimize operations and improve efficiency.
Bước 1
MarkeeChat - 24/7 inbox auto-reply
Bước 2
AI Content - automated post scheduling
Bước 3
CSKH workflow - past-customer reminders & cyclical offers
Bước 4
Dashboard tracking inbox & orders
Automation Highlights
AI ChatbotAuto-postingCSKH Automation
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